Our Ethos

We understand that the internet isn't always your end game. It's a tool. Something to facilitate business, deliver news, display articles and photographs, find new customers or present information. We know that time spent dealing with downtime and trying to solve IT problems is time away from what you're really good at. That's why we're different.

We believe that all of our customers, whatever they do, should be able to rely on us to just make it all work, fix the problems and keep you online.

We hate waiting in queues for unqualified or unhelpful support people. That's why at uOnline, all of our customers have a dedicated support contact (by telephone and email), who is qualified to answer questions and authorised to fix your problems themselves. They're also human, have lots of experience in business (and of course IT) and are great at explaining things.